Privacy policy

Privacy Policy

Last updated: April 17, 2025

This Privacy Policy describes how Excitink (“we”, “our”, or “us”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from excitink.com (the “Site”).

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the updated date.

Information We Collect

  • Contact details: name, email, phone number, address
  • Order and payment details
  • Photo and name used for book personalization
  • Usage data through cookies and analytics

How We Use Your Information

  • To create and fulfill personalized orders
  • To process payments and arrange shipping
  • To communicate with you about your order
  • To improve our services and site functionality
  • To comply with legal obligations

📸 Personalized Data & Child Privacy

Because our products are personalized with children’s names and photos, we collect this information only from the parent or legal guardian during the personalization process.

  • We do not knowingly collect data directly from children.
  • All personalization data is used exclusively to generate your printed book.
  • We never reuse, sell, or share this data.
  • Photos and names are automatically deleted from our systems within 14 days after order fulfillment.

By submitting this information, you confirm that you are authorized to do so and consent to its limited use for production purposes.

Cookies and Tracking

We use cookies to provide a better browsing and shopping experience. You may opt out of cookie use through your browser settings. For Shopify-powered cookies, visit Shopify Cookie Policy.

Data Retention

We keep customer account and transactional data only as long as necessary. Personalization data (e.g. name and photo) is deleted within 14 days after your book ships. You may request earlier deletion by emailing us.

Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict your personal information. To make a request, contact us at hi@excitink.com.

Third-Party Services

We may share information with trusted third parties such as payment processors and shipping providers. Your data is never sold. Links to other websites may lead to third-party privacy policies we do not control.

Security

We take appropriate measures to protect your information but cannot guarantee complete security. Please avoid sending sensitive information via unsecured channels.

Contact

If you have questions about this policy or how we handle your data, you can reach us at:

  • Email: hi@excitink.com
  • Mailing Address: Unit 60 Park Royal Works, Suite 168, London, NW10 7LQ, United Kingdom