Shipping policy
Shipping Policy
This Shipping Policy applies to all orders placed through our website (excitink.com). By placing an order with us, you agree to the terms outlined below.
📦 Processing Time
All of our books are made to order. Orders are processed and sent to print within 2–4 business days after personalization is completed.
🚚 Delivery Time
Estimated delivery times after dispatch:
- United Kingdom: 2–4 business days
- Europe: 3–6 business days
- North America: 5–8 business days
- Rest of the World: 7–12 business days
Delivery times may vary due to local postal services or unforeseen circumstances.
🌍 International Shipping
We ship worldwide. Please be aware that international shipments may be subject to duties, taxes, and customs clearance fees, which are the responsibility of the recipient.
📬 Incorrect Address Disclaimer
Customers are responsible for providing an accurate shipping address. If you notice an error, please contact us immediately at hi@excitink.com. We cannot guarantee changes once the book has entered production or shipping.
🔁 Non-Delivery or Lost Packages
In the rare event that your package is lost or delayed significantly, please reach out to us. We’ll do our best to resolve the issue fairly and quickly.
📣 Delays & Disruptions
During peak seasons, public holidays, or postal disruptions, shipping times may be longer. We appreciate your patience and understanding.
📮 Contact Us
If you have any shipping-related questions, don’t hesitate to contact us at hi@excitink.com.