Terms of service

Terms of Service

Last updated: April 17, 2025

Overview

This website is operated by Excitink. Throughout the site, the terms “we”, “us” and “our” refer to Excitink. By visiting our site and/or purchasing from us, you agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). These apply to all users of the site, including customers, browsers, vendors, and contributors.

Please read these Terms of Service carefully before accessing or using our website. By continuing to browse or place an order, you accept these terms in full.

Section 1 - Personalized Products

Our books are personalized using the name and photo you provide. Because each product is made specifically for you, all personalized products are final sale and non-refundable. Please review all details carefully before placing your order.

Section 2 - Order Acceptance & Changes

  • We reserve the right to refuse any order at any time for any reason.
  • Once an order is placed, it enters automated production. Changes or cancellations are not guaranteed.
  • If you notice a mistake, contact us at hi@excitink.com within 1 hour of purchase.

Section 3 - Pricing & Modifications

  • All prices are subject to change without notice.
  • We reserve the right to discontinue any product at any time.
  • We are not liable for any price changes or unavailability of a product.

Section 4 - Product Accuracy

We make every effort to accurately display our books and personalization preview. However, actual colors and results may vary slightly depending on your device and print calibration.

Section 5 - Billing & Account Information

  • You agree to provide complete and accurate purchase information.
  • We may cancel or limit orders placed using the same billing/shipping details or suspected to be from resellers.

For full details on returns and refunds, please visit our Return Policy.

Section 6 - Third-Party Services

Our website is hosted by Shopify Inc. and we use third-party services such as payment processors, shipping providers, and analytics tools. Your data may be processed by these partners according to their privacy terms.

Section 7 - Intellectual Property

All content on this website, including logos, product images, and designs, is the intellectual property of Excitink and may not be used without permission.

Section 8 - Limitation of Liability

We are not liable for indirect or incidental damages arising from your use of our site or products, including delivery delays, printing inconsistencies, or service interruptions.

Section 9 - Governing Law

These Terms are governed by the laws of the United Kingdom. Any legal disputes will be handled under UK jurisdiction.

Section 10 - Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page. Continued use of the site after changes constitutes acceptance.

Section 11 - Contact Information

If you have any questions about these Terms, you may contact us at:

  • Email: hi@excitink.com
  • Address: Unit 60 Park Royal Works, Suite 168, London, NW10 7LQ, United Kingdom